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Customer First Team

Welcome to an amazing collection of flying experiences for professional pilots, corporateĀ customers andĀ members of the public

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Sim Practise

Continuous professional development for our British Airways pilot community.

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Mobile Flight Simulator

Our very own mobile Flight Simulator we can take anywhere in the U.K.

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School Presentations & Pilot Careers

A variety of key notes for British Airways pilots to deliver school presentations.

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VIP Simulator Visits

Full motion simulator visits arranged for corporate customers. 

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Flying with Confidence

Courses for members of the public who are nervous flyers.

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HighFlight charity

Read about the fabulous charity supported by British Airways pilots.

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What we do?

The Flight Operations Customer First team are a team of pilots that provide a unique customer focused service, offering specialised aviation experiences through our full-motion Simulators, mobile Flight Simulator, courses and school visits.

Who are we?

Captain Carley Lear
Captain Ruth Smith
Captain Martin Hockfield
Captain Clifford Agius
Captain Kay Bryant
Senior First Officer Catriona Hurley

Contact us

[email protected]